Customer Care Specialist - Zagreb - TOPTALENT

Opis

Job Title: Customer Care Specialist with German

We are seeking a highly skilled and experienced Customer Care Specialist to join our team. As a Customer Care Specialist, you will be responsible for delivering exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction.

About the Role:

• Provide world-class customer service through phone, email, and live chat support channels.
• Navigate internal and external documentation to resolve customer issues.
• Identify and escalate priority or unresolved issues to internal teams.

Key Responsibilities:

• Deliver exceptional customer experience and ensure high-standard customer satisfaction.
• Adhere to established protocols, KPIs, guidelines, and company policies.
• Foster a collaborative work environment by engaging with team members and supervisors.

Requirements:

• Native or fluent in German (C1 level), with strong proficiency in written and spoken communication.
• Proficient in using standard PC applications.
• Strong flexibility, professionalism, resilience, self-sufficiency, and reliability.

Offer:

• Gross salary: €1,430 - €1,430 per month.
• Indefinite contract.
• Private health and life insurance.
• Dynamic and creative team with a positive atmosphere.

This is an excellent opportunity to grow your career and develop new skills in a supportive and friendly work environment.