HBS Client Service Representative - Grad Gospić

Job summary

The Client Services Department acts as an intermediary between clients and the organization. The primary function of the Client Services Representative is to build and maintain relationships with the organization's clients.

Responsibilities

• Actively build and maintain relationships with internal and external clients.
• Daily phone and email communication with clients to discuss inventory, account flow and business procedures.
• Work with clients and internal departments to correct process errors and inefficiencies.
• Use organizations business model to apply appropriate solutions to client questions and concerns.
• Review and verify data in multiple computer programs and databases.
• Update client systems at direction of client.
• Adhere to client requirements and values.
• Adhere to HealthCare Business Services, Inc. Core Values and Strategic Anchors.

Qualifications

• Possess the ability to communicate clearly, both verbally and in writing, and utilize proper grammar and telephone etiquette.
• Possess the ability to learn multiple client systems, computer applications, databases and workflow processes.
• Possess creative thinking skills and the ability to problem solve to resolve issues.
• Must be able to work as a team member and adapt to a changing environment in positive manner.
• Willing to accept and seek out training and constructive feedback from others.
• Possess a high degree of self-motivation and ability to work independently.
• Must be reliable and responsible and able to maintain confidentiality.
• Possess the ability to multitask and able to communicate on the phone and navigate multiple computer systems simultaneously.
• High School Diploma required. Previous experience in customer services or a related role is required. Previous experience working with Microsoft Office Outlook and Excel required. On the job training is required.

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