- Perform planned service work (annual and semi-annual servicing of all installed analyzers in line with the documented Preventative Maintenance schedule) and unplanned service work (provide service, phone and remote support including after hours support on rolling schedule in accordance with customer's Contracts and relevant RHRV processes)
- Schedule and perform hardware and software updates
- Installation of instruments, integration within hospital LIS/HIS system and providing basic customer user training
- Assist sales team in identifying new opportunities and in technical specifications for procurement processes
- Manage individual spare part stock and handle product experience reports
- Maintain and update relevant data in CRM
- Understand total Radiometer solution and offering and being able to present it to end users
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- Willingness to travel across Croatia – 80% of time and on occasion travel abroad
- Working on electronic and or mechanical devices (preferably providing field service support on medical and IVD devices)
- IT networking experience (preferably within Healthcare sector)
- Working with cross functional teams
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Field Service Engineer - Zagreb, Hrvatska - Danaher
Opis
In our line of work, life isn't a given - it's the ultimate goal. When life takes an unexpected turn, our technology and solutions enable caregivers to make informed diagnostic decisions to improve patient care. This is our shared purpose at Radiometer and what unites all +4000 of us - no matter our roles or where in the world we're located. Creating impactful innovations like ours, doesn't happen overnight - it requires uncompromising persistency, passion, and a desire to make a difference. Here, you can learn, grow, and chart an uncommonly diverse career.
Radiometer is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges.
The Field Service Engineer for Radiometer is responsible for ensuring the proper functioning, maintenance, and repair of Radiometer instrument. Enable achievement of Radiometer Hrvatska (RHRV) Key Performance Indicators (KPI's) through delivering excellence in Services activities.
This position is part of the commercial Croatian team which is a part of the sub-region Eastern Mediterranean Southeast Europe (EMSEE) and High Growth Markets (HGM) Region. RHRV is located in Zagreb and position will be a hybrid working position.
At Radiometer, our vision is to improve global healthcare with reliable, fast, and easy patient diagnoses.
In this role, you will have the opportunity to:
The essential requirements of the job include:
It would be a plus if you also possess previous experience in:
Please apply in English.
At Radiometer we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Radiometer can provide.
At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what's next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
