Enterprise Customer Success Manager - City of Zagreb
Samo za registrirane članove City of Zagreb, Hrvatska
prije 1 mjesec
* Ovaj raspon plaća procjena je koju je napravio beBee
Job summary
Burai is seeking a motivated and experienced Enterprise Customer Success Manager to join our growing team. In this role, you will be the primary point of contact for key customers, ensuring customers realize a strong ROI in line with pre-sales expectations while creating a great customer experience.
Qualifications
- 2+ years in a SaaS B2B Customer Success or Account Manager roles.
- Experience onboarding large enterprise SaaS customers to ensure quick time-to-productivity metrics and strong utilization.
- Experience in the implementation of successful marketing campaigns across all aspects of the customer lifecycle.
- Fluent in English, both written and oral
- Strong at identifying cross-sell opportunities and/or referral opportunities.
- Experience leveraging new technology (with an emphasis on solutions that integrate with Salesforce).
- Strong at managing customer escalations to ensure issues are resolved quickly and effectively.
- Strong leadership, communication, analytical and project management skills a must.
What We Offer
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A supportive, collaborative, and innovative work environment.
- A flexible remote work arrangement.
- The opportunity to participate in our stock option plan.
Opis posla
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