- Input standard and complex orders received from internal and external customers.
- Take and enter customer's booking & replenishment orders professional and timely.
- Respond to different customer queries.
- Investigate and resolve customer problems.
- Handle correspondence relating to a variety of subjects such as requests, claims for lost or damaged goods, incorrect billing and unsatisfactory services rendered, reply to various inquiries.
- Handle and report complaints.
- Determine which complex issues need to be escalated.
- Provide updates to customers on order status and/or problem resolutions.
- Solicit feedback regarding customer satisfaction. Collect and organize all customer satisfaction data.
- Liaise with other departments in connection with invoicing procedures and dispatch to customers, delays, supplying service information, both internally and to customers.
- And other duties assigned by the leader.
Customer Service Representative with Slovene - Zagreb, Hrvatska - Johnson & Johnson
Opis
About Johnson & Johnson
At Johnson & Johnson, we believe health is everything.
Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal.
Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.
Learn more at .Johnson & Johnson Medical is recruiting for a
Customer Service Representative
Location:
Zagreb, Croatia
As
Customer Service Representative you are responsible for timely and accurate data input and reporting, as well as performing in compliance with state and company regulations, policies, procedures and standards.
Your Main Responsibilities