Customer Care Representative with German Language Skills - Zagreb - TOPTALENT

Opis

TOPTALENT is a dynamic and creative company seeking a skilled Customer Care Specialist to join our team.

Salary: The estimated monthly salary for this position is between €1,430 - €1,430 plus additional benefits.

Job Description:

We are looking for a highly motivated individual with excellent communication skills to provide exceptional customer service. As a Customer Care Specialist, you will be responsible for delivering high-quality support to clients via phone, email, and live chat channels.

Your duties will include researching and resolving customer inquiries efficiently, navigating internal and external documentation to provide accurate responses, and identifying emerging trends and patterns in customer issues.

Required Skills and Qualifications:

• Native or fluent in German (C1 level) with strong proficiency in both written and spoken communication
• Proficient in using standard PC applications
• Strong flexibility, professionalism, resilience, self-sufficiency, and reliability
• Excellent communication and teamwork abilities
• Understanding of credit card-related concepts

Benefits:

• An excellent remuneration package based on experience, skills, and performance
• Indefinite contract
• Private health and life insurance
• A dynamic and creative work environment with a positive and friendly atmosphere
• Guidance and tools to reach your full potential

Others:

• This role offers a great opportunity to develop your customer service skills and work with a talented team.
• As a TOPTALENT employee, you will have access to ongoing training and development opportunities.