Customer Support Consultant, banking - Dubrovnik
Samo za registrirane članove Dubrovnik, Hrvatska
prije 3 tjedna
* Ovaj raspon plaća procjena je koju je napravio beBee
Job summary
Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.
Responsibilities
- Provide exceptional customer support via emails and calls
- Manage partner requests according to assigned tasks
- Handle account services, data updates, identification issues, and account closures
- Maintain clear and structured case documentation
- Collaborate with internal teams to ensure efficient issue resolution
- Meet team KPIs
- Always be up-to-date with cutting-edge technology
- Securely work with customers' sensitive information
- Apply the latest and greatest customer happiness practices
Qualifications
- Excellent English and German skills (C1 for both spoken and written)
- Experience in customer support
- Background in banking or financial services
- Analytical and research skills
- Strong attention to detail and reliability when handling sensitive or legal information
- Positive and responsible attitude
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Opis posla
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