Reservations Manager - Seline
Samo za registrirane članove Seline, Hrvatska
prije 1 mjesec
* Ovaj raspon plaća procjena je koju je napravio beBee
Job summary
Maslina Resort believes every guest interaction is an opportunity to create a mindful experience. We are seeking a dedicated, detail-oriented, and guest-focused professional to join our team as a Reservations Manager or Reservations Supervisor.
Responsibilities
- Lead, support, and inspire the Reservations team, fostering a culture of excellence, attentiveness, and genuine care.
- Manage guest reservation inquiries through phone, email, and booking platforms with professionalism, warmth, and attention to detail.
- Ensure accurate and timely handling of all reservations and guest communications.
- Maintain daily oversight of reservations, availability, and system updates, working closely with Sales and Front Office teams.
- Collaborate with multiple departments to ensure every guest experience is seamless, personalized, and memorable.
- Accurately record all bookings in PMS/CRS systems, noting guest preferences and special requests.
- Proactively connect with guests before arrival to ensure their stay exceeds expectations.
- Partner with the Revenue Department to implement pricing strategies and optimize inventory.
- Foster collaboration across Front Office, Concierge, and Guest Services to deliver exceptional guest satisfaction.
Opis posla
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